Strategy, Innovation & Product Development in the Age of the Customer

The Chief Customer Officer (CCO) is rapidly becoming fundamental  in every organisation. As organisations take on the age of the customer, the CCO will be of immense strategic importance in how organisations align innovation, product development and customer experience initiatives.

Chief Customer Officer Singapore allows you to hear first-hand from the brightest executives in Asia on how you can drive excellence in service delivery and customer experience outcomes in your business.

CCO Singapore will uncover the winning strategies behind

The A-B-C of the CCO – The Role. Evaluating the CCO’s emergence, remit and future direction.

Customer Centricity – The Plan.  Moving from insight to strategy execution to align experience and brand promise.

Customer Insight & Intelligence – The Science. Data driven approaches and tools for successful customer engagement and advocacy.

Culture and Leadership – The Human Element. Embedding a culture of customer-centricity and understanding the link between employee engagement and customer experience management.

Brand, Marketing, Product and Demand – The Defining Factor. Driving innovation, building brand advocates and involving the customer in product innovation and development.

Measuring the impact – The ROI.  Connecting metrics and business values to record success and secure further executive support.

Customer Experience Singapore Networking

> Be An Early Bird!

Book your place today and receive 2 tickets for the price of 1.

30+ Speakers

150+ Attendees

CX ROI Masterclass

30+ Thought provoking speakers

Why invest your time?

Customer Experience Networking Singapore

Access to the region's thought leaders

Network with Asia's first Chief Customer Officer's and gain unparalleled insights into how the CCO is shaking up C-Suite dynamics, from strategy and process to organisational structure and culture. Learn what it means to do business as a customer centric organisation

Chief Customer Officer Panel Discussion

The only event for Chief Customer Officers

CCO Singapore is the only event in the region purely focused on the the remit of the Chief Customer Officer. Hear how to embed customer centricity into the foundations of how you do business, and what you can do to innovate in a world of shrinking product cycles.

Meeting new customers in CX

Have your questions answered by the best in the industry

The event has specifically been designed with the input of your peers, addressing current challenges in customer experience and cx design. Outside of Case Studies, we also offer you the opportunity to have your questions answered, during our thought provoking discussion groups, panel discussions and Masterclasses.

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What people are saying

"A very informative couple of days - insightful discussions from industry leaders, topical and great networking."

Ross Moncur, SABMiller

"It created a real sense of community, with many shared challenges and solutions offered to common issues."

Kim McFadden, Metcash

"One of the best interactive and learning events I've attended."

Tina Maclean, ANZ

CCO Sydney 2016 highlights

CCO Sydney

Building on our global conference series....

CCO Sydney gathered the region’s leading customer experience executives to share their insights on overcoming the most critical challenges and opportunities in ensuring corporate activities exceed the expectations of their customers.

2016 was a fantastic event with engaging keynote presentations, topical discussion, in-depth masterclasses and invaluable networking opportunities. The main two-day conference featured exceptional presentations from leading local and international CCO's including:

  • Mark Reinke, Chief Customer Experience Officer, Suncorp Group
  • Julie Batch, Chief Customer Officer, IAG
  • Lisa Pogonoski, Chief Customer Officer, BT Financial
  • Jason Bradshaw, Director Customer Experience, Volkswagen Group AU
  • Christine Corbett, Chief Customer Officer, Australia Post

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Register today and save!

We offer special discounted rates to end-user attendees. 

Register before 12th April to qualify for our special 2-4-1 ticket offer!

Receive 40% cash back on your registration via the Productivity and Innovation (PIC) scheme. Find out how

Option 1

$1,799 Until 31 March
  • Main Conference
  • SAVE $400

Option 2

$2,299 Until 31 March
  • Main Conference + 1 Masterclass
  • SAVE $400