SPEAKERS

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Angela Hunter

Executive Vice President & Chief Customer Officer

Prudential Assurance Company Singapore

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Mohamed Adam Wee Abdullah

Group Chief Marketing Officer & Group Chief Customer Experience Officer

CIMB Group

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Troy Barnes

Chief Customer Experience Officer

AIA Malaysia

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Jessica Abaya

Chief Customer Experience Officer

Philippine Airlines

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Ahmad Azhar Yahya

Chief Digital Officer & Customer Advocate

Telekom Malaysia

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Sreeram Iyer

Chief Operating Officer, Institutional Banking

ANZ

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Howie H S Lau

Chief Marketing Officer

StarHub

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Rob Findlay

Senior Vice President, Experience Design

DBS Bank

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Alain Boy

Senior Vice President Digital Banking

Bank Simpanan Nasional (Malaysia)

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Jin Kang Moller

Vice President, Experience Design

OCBC Bank

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Tony Sebastian

Vice President, Delivery Manager, Digital Channels, e-Business & Payment Platforms, DBS Bank

DBS Bank

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Sharon Chew

Vice President, Marketing & Partnerships, Asia

American Express

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Sonja Piontek

Director of Marketing

BMW Group Asia

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Sid Das

Director, Digital Engagement

WWF International

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Binu Azad

Director Business Analytics & Partner Management

Phillips

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Andy Wust

Customer Service Director

Jaguar Land Rover Asia Pacific

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Hasniza Mohamed

General Manager Customer Experience & Digital Journey

Telekom Malaysia

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Caroline Gazeley

Regional Manager, Connected Product Planning

General Motors International

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Michelle Sohn

Regional Customer Experience and CRM

Tiffany & Co.

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Gordon Nugent

Regional Head of Consumer Omnichannel - Asia Pacific

HP

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Philipp Gockel

Global Senior Manager Customer Delivery Experience

Schneider Electric

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Patrick Wong

Country Manager

GoGoVan Singapore

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Staphnie Tang

Retail Manager - TAG Heuer

LVMH Watches & Jewelry

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Shabana Iqball

Customer Experience Manager

Jaguar Land Rover Asia Pacific

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Kannan Rajaratnam

Head of Customer Experience (Cluster Countries)

Zalora Group

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Sonali Verma

Head, Customer Centricity and InnovationRegional DBS Partnership

Manulife

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Ratikant Sahu

Head, Digital Delivery (APEA)

ANZ

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Shyanne Browning

Senior Manager, Customer Experience

Funding Societies

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Evonne Quek

Assistant Manager Quality Service Management, Airside Concession

Changi Airport Group

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Frank Yazdi

Head of Client Services Asia Pacific

Société Générale

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David Lee

Digital Commerce Lead, Senior Lecturer and Consultant

Alibaba University and Singapore Institute of Retail Studies

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Benedict Ang

Committee Member

HKCS FinTech SIG, Hong Kong

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Liang Xiuming

Assistant Private Banker

ABN Amro

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Brendon Chase

Group Strategy Director

McCann Worldgroup

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Martyn Riddle

Marketing Director

Verint

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