SPEAKERS

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Angela Hunter

Executive Vice President & Chief Customer Officer

Prudential Assurance Company Singapore

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Mohamed Adam Wee Abdullah

Group Chief Marketing Officer & Group Chief Customer Experience Officer

CIMB Group

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Jessica Abaya

Chief Customer Experience Officer

Philippine Airlines

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Howie H S Lau

Chief Marketing Officer

StarHub

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Rob Findlay

Senior Vice President, Experience Design

DBS Bank

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Jin Kang Moller

Vice President, Experience Design

OCBC Bank

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Tony Sebastian

Vice President, Digital Technology

DBS Bank

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Collin Cole

Digital VP

McKinsey & Company (Austin, Texas USA)

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Ahmad Nasri

Vice President CEMT

Telekom Malaysia

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Sonja Piontek

Director of Marketing

BMW Group Asia

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Sid Das

Director, Digital Engagement

WWF International

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Caroline Gazeley

Regional Connected Product Planning Manager - GMI

General Motors International

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Philipp Gockel

Global Senior Manager Customer Delivery Experience

Schneider Electric

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Patrick Wong

Country Manager

GoGoVan Singapore

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Staphnie Tang

Retail Manager - TAG Heuer

LVMH Watches & Jewelry

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Ho Yat-Wai

Head of Consumer Business Proprietary Card Services

American Express

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Kannan Rajaratnam

Associate Director - Customer Experience

Zalora Group

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Sonali Verma

Head, Customer Centricity and InnovationRegional DBS Partnership

Manulife

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Arnold Aranez

Head of Innovation Delivery

AIA Malaysia

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Ratikant Sahu

Head Data Analytics Technology

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Shyanne Browning

Senior Manager, Customer Experience

Funding Societies

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Evonne Quek

Service Excellence Practitioner

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Frank Yazdi

Head of Client Services Asia Pacific

Société Générale

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David Lee

Digital Commerce Lead, Senior Lecturer and Consultant

Alibaba University and Singapore Institute of Retail Studies

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Liang Xiuming

Assistant Private Banker

ABN Amro

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Brendon Chase

Group Strategy Director

McCann Worldgroup

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Martyn Riddle

Chief Marketing Officer - APAC

Verint

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Gerard Skybey

Principal Asia/Pacific

CBIG Consulting

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Mei Lin Wong

Principal

CBIG Consulting

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