Arnold Aranez

Arnold Aranez

Job Title: Head of Innovation Delivery

Company: AIA Malaysia

Influential technologist (@mr_gadget) with a proven track record in rapid delivery of innovative customer-centric solutions across APAC. Recognised leader in Agile, Lean Innovation and Design Thinking. 20 years experience in telecommunications, banking, retail, advertising, airline and insurance industries.

 

Speaking at the following:

3:25pm - 4:10pm
Panel Discussion: CX now, and then – what does the future hold?

Existing methods and technologies will not be enough to remain competitive in the digital age of the customer. How will the discipline and CCO role adapt and evolve?What trends will emerge? Where is the growth in terms of consumer touch-points and are we in the midst of a post-digital revolution? What technological and strategic factors… Read more.

10:10am - 10:35am
Keynote Presentation: Artificial intelligence and customer experience

Moving away from reactive to predictive intelligence: The role of AI in delivering customer experience excellence How will technology disrupt what is considered the norm today? What does the future hold for CEM and AI?